Small Business Website Maintenance (definition)
Owner of a family business? You probably have a lot on your plate! that leaves very little unnecessary time to mess around your business website.. Even when you do have some free time, without professional knowledge it is very difficult to maintain a website.
So, we are here to help!
What is website Maintenance? Website maintenance is a set of ongoing operations intended to ensure that the website is always up-to-date, malfunctions-free and as protected as possible. it is a job that requires experience and patience.
How we provide the service? As part of website maintenance services we actually offer 6 sub-services.
Please click on the icons below to read about each and every one of them or feel free to asked us more.
What do you get out of it? Peace of Mind. Although it’s your website, But the concern for the website health and safety are passed on to someone else (us).
Surprisingly, Website maintenance Is harder in small businesses than in large businesses especially in the human aspect.
Small and medium-sized businesses will usually build their website based on open source content management systems as WordPress or Magento – great web management systems but their code are common and well-know to hackers too..
Additionally, in small businesses the website has a higher importance to business marketing so site owners tend to need more tech support hours which we are happy to bestow.Feel free to ask us anything 🙂
What do we do for you?
What are the terms of service?
Let us take responsibility of your website! We’re good at it 🙂
Small business website definition: A website owned by SMB or even by Corporate business however contains less then 50 web pages.
Service details: our website maintenance services are based on a SLA (Service Level Agreement) that accurately defines work hours, response times and time to full solution depending on the urgency of request.
We provide fast website hosting In the country of business and customers while allocating appropriate resources and deploying a cloud for the rest of the world.
Today, website speed is one of the most important parameters for prioritizing websites in search engines (Especially in Google). That is why we invest heavily in server resources so we allow immediate availability to any user from any device Everywhere in the world!
We offer hosting services as part of website management services mainly because we want to provide optimal service!Join Us Today
We install an encryption certificate. in accordance with market requirements for complete encryption of communication between users and the website
Website encryption is no longer an option for website owners. All browsers require this a minimum level of security, The basis for security is encryption of the traffic between the user and the site so personal information and passwords remain secure even when browsing over public wifi.
We issue an encryption certificate which meets all the latest requirements of Google and leading browsers!Join Us Today
We perform 2 types of backup, 30 day backup Locally on website server and 100 day backup on remote and secure server in case of emergency.
We know every website can be hacked, We also know that all human beings make mistakes. So the best protection for our site is regular backups at fixed intervals that give us the ability to go back in time when needed to a stable and safe website version to repair and improve!
Our backup system includes the option of full recovery or only partial recovery of files or database only for full flexibility.Join Us Today
Ongoing monitoring of the website is critical to address problems and hacks in real time. We monitor sites on a 5-minute basis to maintain full availability.
Our website needs to be available 24/7. No matter when, from where and for what purpose, the business website must be available! To ensure the highest standards, to ensure that your customers get access to the site at all times, we operate a Monitoring system which checks that the site is up and running and fully accessible every few minutes.
With active monitoring we can know and handle various events in real time even before you or your customers are exposed to it.Join Us Today
We update website core system, themes, plugins and relevant code on a monthly basis and immediate need (as security reasons) to ensure complete site health.
The website is the presenter of the business. When it's not professionally maintained, it is seen and it reflects badly on the capabilities of the business. But this is not the reason why websites are maintained. The main reason for website maintenance is of course security.
A well-maintained site works better, looks better and of course produces more results but above all does not require the preoccupation of company owners and busy staff.
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We perform periodic security scans and active monitoring for code changes for identifying failures and security vulnerabilities before anyone else.
There is nothing more humiliating than a hacked website. Not only have they hurt us, the whole world knows about it too! and the best way to deal with security vulnerabilities is to prevent them in the first place! There are a variety of website security practices and we will tailor the best method for you
Website security is done in three levels of protection:
- Cloud level
- Server level
- Website level
We combine them all.
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We provide you with a skilled staff available 24 hours a day, 7 days a week. We have employees located in Israel and employees located in US sowe have little to no time gaps.
As part of the service we have active monitoring which informs us of any problem even in the middle of the night and the relevant staff members take care of any issue assuring you of peace of mind.
* Of course, there is a difference between emergency services and regular management services - See SLA for more info.Join Us Today
SLA (Service Level Agreement)
Our service is offered with a commitment to meet adequate conditions of service. And we do this through a service level agreement.
Our service agreement in a nutshell:
- We define a person in charge on each side.
- We define definitions, goals, agreement period.
- We define response and treatment times:
|Fault identifier||Fault type||Response time||Treatment time||How to report|
|Level 1||Critical / urgent||Up to 3 hours||Immediately and up to 24 hours||Via Phone +Email|
|Level 2||Interruption / error||Up to 12 hours||Up to 48 hours||Via Phone +Email|
|Level 3||Minor malfunction||Up to 24 hours||Up to 4 business days||Via Email|
|Ongoing service||Editing / Adding||Up to 24 hours||Up to 2 business days||Via Email|
We do not believe in limits of service. If you pay for a service, you should get it at a level of 100% satisfaction. In order for you to be satisfied, we must be at your disposal for any request and without restriction!
We're not crazy, we know you can take advantage of us if you want.. But our experience shows that you too have a lot to do while managing your business, so if you turn to us for help, it is usually very important and urgent and we are available to you immediately!
Our service is priced by business type so that we can assess in advance what is expected scope of service and adapt ourselves accordingly.Join Us Today
No additional costs
No one likes to pay extra expenses by surprise. It's unpleasant and causes mistrust between the service provider and the service recipient - So we simply do not do that!
When joining the maintenance and management services of WEmanage, You know that the fixed price is also the final price. We charge a monthly retainer and that's it!
The only cases in which you may be required to pay additional payments will be for external products as domain renewal or website theme license as you are their sole owner.Join Us Today
Domain record management requires a great deal of caution. Therefore, only those with experience should make changes to domain records. As part of our service, we of course do it for you.
If you need to transfer website between servers, If you want to create mailboxes with the website adress, If you want to verify domain ownership, You must add or change records in DNS management at domain registrar.
Even the smallest mistake can cause the website not to load or your emails not to be sent and received and it's not pleasant!
Therefore, we take this responsibility upon ourselves and take care of everything for you.Join Us Today
We know what's really important for you. We know that there is nothing more important than talking to a human being who is attentive and also has the ability to solve problems, Therefore, it is a top priority for us
As part of website maintenance services we offer technical support hours by our webmasters. So you can ask any question, get guidance and even ask them to perform easy technical operations on your website.
Our technical support team is patient, pleasant-mannered and most of all professional and reliable!Join Us Today